Privacy Policy

Take a moment to read how we handle and protect your personal data

Last updated August 15, 2023


This privacy notice for Veiga Venceslau & Santos, Lda (doing business as AirPorto Hostel) ('AirPorto Hostel', 'we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:

  • Visit our website at, or any website of ours that links to this privacy notice
  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at

1. Introduction

Airporto Hostel is committed to protecting the privacy of our clients and adheres to the highest standards of data protection. We will only use the personal data of our guests and potential guests for clearly identified purposes and with your consent obtained through a clear affirmative act indicating a freely given, specific, informed, and unambiguous agreement to the processing of personal data relating to you.

2. Personal Data

Personal data refers to any information, in any form, relating to an identified or identifiable individual (data subject).

3. Collection of Data

In short: We collect personal information that you provide to us.

In the course of our business, Airporto Hostel collects the following personal data from our guests and potential guests, either in person, by phone, by email, or through our website:

  • Name
  • Identification number, issuing entity, and validity
  • Gender
  • Date of birth
  • Telephone
  • Mobile number
  • Address
  • Email address
  • Tax Identification Number (for billing purposes)
  • Credit Card details (for billing purposes)

This data may also be obtained through partners, associated companies, or official entities, provided that the data subjects have authorized their transmission.

4. Processing of Data

In short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

The personal data collected by Airporto Hostel is processed in accordance with applicable laws, fairly and transparently to the data subjects, ensuring their privacy. Data processing is intended for clearly identified, objective, and legitimate purposes for which the data subjects have given their consent through a clear affirmative act.

Data subjects may withdraw their consent at any time, however, this does not compromise the legality of the processing based on consent given prior to withdrawal.

Data processing may occur without the consent of the data subjects if necessary to comply with legal obligations, for the performance of a contract in which the data subjects are party, for pre-contractual procedures at the request of the data subjects, or to protect other fundamental rights of the data subjects or third parties.

5. Purposes of Data Processing

In short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

The processing of personal data is intended for:

  • Compliance with legal obligations to which Airporto Hostel is subject as a hospitality service provider, including providing information to competent authorities (e.g., immigration, tax authorities, and national statistics).
  • Conducting pre-contractual procedures as requested by clients.
  • Establishing contractual relationships.
  • Providing all types of hospitality services, including accommodation, catering, laundry, parking, health club, spa treatments, and tourism programs.
  • Tailoring services to client preferences.
  • Billing and collection for services provided.
  • Contacting clients via phone, postal mail, email, or other communication methods.
  • Informing clients about new products and services, offers, promotions, updated information or other content, including newsletters and opinion surveys, as well as general marketing actions of Airporto Hostel and its units.
  • Enhancing user experience on our proprietary websites.
  • User registration on our proprietary websites.
  • Managing client, association, or loyalty cards and clubs.

6. Data Retention Period

In short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

The length of time during which personal data is stored and preserved varies according to the purpose for which the information is processed. There are legal requirements that necessitate retaining the data for a minimum period. Where no specific legal obligation exists, personal data is stored and preserved only for the minimum necessary period for the purposes that motivated its collection or further processing, after which it is deleted.

7. Data Transfer

In short: We may share information in specific situations described in this section and/or with the third parties.

Personal data collected by Airporto Hostel is not shared with third parties without the consent of the data subjects unless:

  • It is necessary for the fulfillment of legal obligations to which Airporto Hostel is subject.
  • It is necessary to protect other fundamental interests of the data subjects or third parties.
  • The services contracted by the data subjects through Airporto Hostel are provided by other entities responsible for data processing, which may need to consult or access these data as necessary to provide the said services.

8. Subcontracted Entities

For data processing, Airporto Hostel may engage third parties, subcontracted to process personal data on behalf of and according to instructions provided by Airporto Hostel, in compliance with the law and this Privacy Policy. These subcontracted entities are also prohibited from transmitting personal data to other entities without prior written authorization from Airporto Hostel.

9. Rights of Data Subjects

In short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

Data subjects have the right to access, correct, delete, or limit the processing of their personal data, object to its processing, and request portability. Data subjects may exercise these rights by contacting the Data Protection Officer (DPO) at Airporto Hostel via

10. Amendments to the Privacy Policy

Airporto Hostel reserves the right to amend this Privacy Policy at any time. Significant changes will be notified on our website.

This privacy policy has been crafted to ensure that it meets the requirements of the General Data Protection Regulation (GDPR) and reflects the specific operational practices and needs of your hostel. Adjustments can be made to better fit the particular services you offer or based on specific legal advice you might receive.